CBM351 Hospital Planning and Management Syllabus:
CBM351 Hospital Planning and Management Syllabus – Anna University Regulation 2021
COURSE OBJECTIVES:
To Study about:
To introduce the relevance of this course to the existing technology through demonstrations, case studies, simulations, contributions of scientist, national/international policies with a futuristic vision along with socio-economic impact and issues
The student should be made to understand the principles, practices and areas of application in Hospital management.
UNIT I OVERVIEW OF HOSPITAL ADMINISTRATION
Distinction between Hospital and Industry, Challenges in Hospital Administration –Hospital Planning – Equipment Planning- AMC – Functional Planning – Current Issues in Hospital Management – Telemedicine – Bio-Medical Waste Management
UNIT II HUMAN RESOURCE MANAGEMENT IN HOSPITAL
Principles of HRM – Functions of HRM – Profile of HRD Manager – Tools of HRD –Human Resource Inventory – Manpower Planning. Different Departments of Hospital, Recruitment, Selection, Training Guidelines –Methods of Training – Evaluation of Training – Leadership grooming and Training, Promotion – Transfer.
UNIT III MARKETING RESEARCH & CONSUMER BEHAVIOUR
Marketing information systems – assessing information needs, developing & disseminating information – Market Research process – Other market research considerations – Consumer Markets & Consumer Buyer behaviour – Model of consumer behaviour – Types of buying decision behaviour – The buyer decision process – Model of business buyer behaviour – Major types of buying situations – global marketing in the medical sector – WTO and its implications.
UNIT IV HOSPITAL INFORMATION SYSTEMS & SUPPORTIVE SERVICES
Management Decisions and Related Information Requirement – Clinical Information Systems – Administrative Information Systems – Support Service Technical Information Systems – Medical Transcription, Medical Records Department – Central Sterilization and Supply Department – Pharmacy– Food Services – Laundry Services.
UNIT V QUALITY AND SAFETY ASPECTS IN HOSPITAL
Quality system – Elements, implementation of quality system, Documentation, Quality auditing, International Standards ISO 9000 – 9004 – Features of ISO 9001 – ISO 14000 – ISO 13485, Environment Management Systems. NABA, JCI, NABL, NABH. Security – Loss Prevention – Fire Safety – Alarm System – Safety Rules. Health Insurance & Managing Health Care – Medical Audit – Hazard and Safety in a hospital Setup.
COURSE OUTCOMES:
On successful completion of this course, the student will be able to
CO1: Explain the principles, practices and areas of application in Hospital Management.
CO2: Understand the biomedical waste disposal concept.
CO3: Explain the importance of supportive services.
CO4: Comprehend the quality aspect specified by the international standards.
CO5: Knowledge on Hospital safety.
TOTAL:45 PERIODS
TEXT BOOKS
1. R.C.Goyal, “Hospital Administration and Human Resource Management”, PHI–4th Edition,2006.
2. G.D.Kunders, “Hospitals – Facilities Planning and Management”, TMH, New Delhi – 5th edition Reprint 2007.
3. Cesar A.Caceres and Albert Zara, “The Practice of Clinical Engineering”, Academic Press, New York,1977
REFERENCES
1. Peter Berman, “Health Sector Reform in Developing Countries”, Harvard University Press, 1995.
2. Norman Metzger , “Handbook of Health Care Human Resources Management”, Aspen Publication Inc. Rockville, Maryland, USA, 2nd Edition 1990.
3. Arnold D. Kalcizony & Stephen M.Shortell, “Health Care Management”, 6th Edition, 2011.
4. Blane, David, Brunner, Eric , “Health and Social organization: Towards a health policy for the 21st century”, Calrendon Press, 1994.