CIE334 Business Process Re-Engineering Syllabus:
CIE334 Business Process Re-Engineering Syllabus – Anna University Regulation 2021
COURSE OBJECTIVES:
• To understand concepts and philosophy of Business Process Reengineering.
• To learn various BPR and alternate methodologies – TQM, Work Study, ISO standards practiced in the industry.
• To understand and analyze the role of Information Technology and change management in the implementation of BPR.
• To expose practically BPR implementation and best practices through research papers and case discussions.
UNIT I PROCESS VIEW OF BUSINESS
Definition and Dimensions of Business Process, Generic Process Framework, The Capability Maturity Model Integration (CMMI), Design Process and Design Quality, Requirement Engineering, Design Concepts
UNIT II BPR: METHODOLOGIES AND TECHNIQUES & APPLICATIONS
Introduction and History of BPR, Definition and Benefits of BPR, BPR Model, BPR Methodology Selection Guidelines, steps to implement BPR: Reengineering Approaches: a) Big Bang Approach, b) Incremental Approach, c) Evolutionary Approach, BPR Methodologies: a) Hammer/Champy Methodology, b) Davenport Methodology, c) Manganelli/Klein Methodology, d) Kodak Methodology; Comparison of various methodologies.
Case: Dabbawala of Mumbai, A Case Analysis using BPR methodologies
Case: “Re-engineering the construction delivery process, The Museum of Tropical Queensland, Townsville” by R. Kennedy and A. Sidwell.
UNIT III CRITICAL SUCCESS FACTORS ANALYSIS
Reengineering Success Factors, Risks associated with BPR, Barriers to BPR, Case: Analysis on “Pillsbury: Customer Driven Reengineering”, Barriers Management, Case: “Walmart China- Supply Chain Transformation”
UNIT IV BPR Vs OTHER IMPROVEMENT APPROACHES
Optimization Techniques, Process Simplification, Case: “Aviation Spare Parts Supply Chain Management Optimization at Cathay Pacific Airways Ltd”. TQM: ISO 9000 – QMS/EMS/IMS, Quality Policy, Quality Manual, SIPOC, Procedure Manual, Work Sheets, Quality Audit, Six Sigma, QMS, ISO in Higher Education Institutions, IACBE Accreditation in Education, Restructuring, 5 S Technique, Benchmarking, Work Study, Knowledge Management
UNIT V INFORMATION TECHNOLOGY AND BPR
Role of IT in Reengineering, Criticality of IT in Business Process, BPR Team Characteristics, Threads of BPR in Various Phases, Case: “Otis Elevator: Accelerating Business Transformation with IT”, BPR, SAP and ERP, Elements of ERP, Applications of ERP
TOTAL : 45 PERIODS
COURSE OUTCOMES:
On completion of this course, the students will be able to
CO1. Understanding various BPR methodologies and their applications.
CO2. Understanding the critical success factors for implementing BPR.
CO3. Appreciate various alternative techniques of BPR – TQM, Work Study, Benchmarking and their applications.
CO4. Basic understanding of ISO standard 9001:2015, IACBE and their applications in education and industry.
CO5. Analyze and integrate issues and challenges of applying tools/techniques of Information Technology for BPR and learn to apply them in the industry.
TEXT BOOKS:
1. R. Radhakrishnan, S. Balasubramanian. (2010). Business Process Reengineering, Text and Cases. Prentice Hall of India, New Delhi.
2. Srinivasan, R., Business Process Reengineering. Tata McGraw-Hill Education
REFERENCES:
1. Dimitris, N. Chorafas. Integrating ERP, CRM, Supply Chain Management and Smart Materials. ISBN 0-8493-1076-8
2. Jayanti Natarjan. (2002). Business Process Reengineering. TMH, New Delhi,
3. Kapoor Rajneesh. (2001). Business Process Redesign. Global Business Press, Delhi.
4. Richard Johnson Management, (2001). Processes for Quality Operations. Vision Books.
5. Roger S. Pressman (2005). Software Engineering – A Practitioner’s Approach, 6th Edition. Mcgraw- Hill International Edition.
6. Siddiqui Moid & Khwaja R.H. (2010). The Acrobatics of Change, 7th Reprint. Sage Publications India Pvt. Ltd. New Delhi.