CIE345 Quality Assurance and Auditing Syllabus:

CIE345 Quality Assurance and Auditing Syllabus – Anna University Regulation 2021

COURSE OBJECTIVES:

• To understand the objectives and Importance of Quality Management.
• To analyze the phases of audit and audit plan.
• To learn about the role of Information Technology in Quality improvement.
• To prepare the formal report.

UNIT I INTRODUCTION

History of Quality – objectives and Importance of Quality Management – Contributions of Quality Gurus – Quality Information System – Strategy Development and Deployment – Need for a Quality approach to strategy – Definition of Quality and its types – Distinction between product quality and service quality

UNIT II QUALITY IMPROVEMENT TECHNIQUES

Continuous process improvement – The Juran Trilogy – Improvement strategies – The PDSA Cycle – Kaizen – Six- Sigma – Bench Marking – Cost of Quality – Quality function Deployment – The role of Information Technology in Quality improvement

UNIT III INTRODUCTION

Brief history of auditing – General model of auditing – The compliance audit – Performance audit – Product audits – Process audits – System audits – Audit defined – Management principles

UNIT IV AUDIT PROGRAM MANAGER AND PREPARATION

Accountability – Resources for audit program – Phases of audit – The audit team – Second rule of auditing – Authority – Requirements – Understand the process – Audit Plan – Evaluate documents

UNIT V PERFORMANCE AND REPORTING

Opening meeting – Gather the facts – Tracing – Interviews – Interview Techniques – Perceptions – Team meetings – Daily briefings – Onward – Report Characteristics – Pain and pleasure – Findings – Preparing the finding sheets – Recommendations – Exit meeting – Formal report – Report distribution – Closure phase – Remedial action – Corrective action – Corrective action response – Adequacy of the response – Records – An Example Procedure – the process approach – Auditing process-based Quality Management System – Audit program management – The process of Auditing – Audit reporting phase – Audit closure phase

COURSE OUTCOMES:

CO1: Distinguish between the product quality and service quality.
CO2: Analyze the model of auditing.
CO3: valuate the documents for audit plan
CO4: Analyze the Corrective action response and adequacy of the response
CO5: Apply the process of auditing

REFERENCES

1. Daniel Galin, ―Software Quality Assurance – from Theory to Implementation‖, Pearson Education, 2009
2. Yogesh Singh, “Software Testing”, Cambridge University Press, 2012
3. AdityaMathur, ―Foundations of Software Testing‖, Pearson Education, 2008
4. Ron Patton, ―Software Testing‖ , Second Edition, Pearson Education, 2007
5.SrinivasanDesikan, Gopalaswamy Ramesh, ―Software Testing – Principles and Practices‖, Pearson Education, 200