PTGE3752 Total Quality Management Syllabus:

PTGE3752 Total Quality Management Syllabus – Anna University Part time Regulation 2023

COURSE OBJECTIVES:

 Teach the need for quality, its evolution, basic concepts, contribution of quality gurus, TQM framework, Barriers and Benefits of TQM.
 Explain the TQM Principles for application.
 Define the basics of Six Sigma and apply Traditional tools, New tools, Benchmarking and FMEA.
 Describe Taguchi’s Quality Loss Function, Performance Measures and apply Techniques like QFD, TPM, COQ and BPR.
 Illustrate and apply QMS and EMS in any organization.

UNIT I INTRODUCTION

Introduction – Need for quality – Evolution of quality – Definition of quality – Dimensions of product and service quality –Definition of TQM– Basic concepts of TQM – Gurus of TQM (Brief introduction) — TQM Framework- Barriers to TQM –Benefits of TQM.

UNIT II TQM PRINCIPLES

Leadership – Deming Philosophy, Quality Council, Quality statements and Strategic planningCustomer Satisfaction –Customer Perception of Quality, Feedback, Customer complaints, Service Quality, Kano Model and Customer retention – Employee involvement – Motivation, Empowerment, Team and Teamwork, Recognition & Reward and Performance Appraisal– Continuous process improvement –Juran Trilogy, PDSA cycle, 5S and Kaizen – Supplier partnership – Partnering, Supplier selection, Supplier Rating and Relationship development.

UNIT III TQM TOOLS & TECHNIQUES I

The seven traditional tools of quality – New management tools – Six-sigma Process CapabilityBench marking – Reasons to benchmark, Benchmarking process, What to Bench Mark, Understanding Current Performance, Planning, Studying Others, Learning from the data, Using the findings, Pitfalls and Criticisms of Benchmarking – FMEA – Intent , Documentation, Stages: Design FMEA and Process FMEA.

UNIT IV TQM TOOLS & TECHNIQUES II

Quality circles – Quality Function Deployment (QFD) – Taguchi quality loss function – TPM – Concepts, improvement needs – Performance measures- Cost of Quality – BPR.

UNIT V QUALITY MANAGEMENT SYSTEM

Introduction-Benefits of ISO Registration-ISO 9000 Series of Standards-Sector-Specific Standards – AS 9100, TS16949 and TL 9000– ISO 9001 Requirements-Implementation-DocumentationInternal Audits-Registration-ENVIRONMENTAL MANAGEMENT SYSTEM: Introduction—ISO 14000 Series Standards—Concepts of ISO 14001—Requirements of ISO 14001-Benefits of EMS.

TOTAL: 45 PERIODS

COURSE OUTCOMES:

CO1: Ability to apply TQM concepts in a selected enterprise.
CO2: Ability to apply TQM principles in a selected enterprise.
CO3: Ability to understand Six Sigma and apply Traditional tools, New tools, Benchmarking and FMEA.
CO4: Ability to understand Taguchi’s Quality Loss Function, Performance Measures and apply QFD, TPM, COQ and BPR.
CO5: Ability to apply QMS and EMS in any organization.

TEXT BOOK:

1. Dale H.Besterfiled, Carol B.Michna,Glen H. Besterfield,Mary B.Sacre,Hemant Urdhwareshe and RashmiUrdhwareshe, “Total Quality Management”, Pearson Education Asia, RevisedThird Edition, Indian Reprint, Sixth Impression,2013.

REFERENCES:

1. Joel.E. Ross, “Total Quality Management – Text and Cases”, Routledge.,2017.
2. Kiran.D.R, “Total Quality Management: Key concepts and case studies, Butterworth – Heinemann Ltd, 2016.
3. Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, Third Edition, 2003.
4. Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt. Ltd., 2006 .